COUNTERFEIT PARTS
HAVE A COUNTERFEIT PART?
We do everything in our power to ensure you are purchasing legitimate GM Genuine Parts and ACDelco parts.
COUNTERFEIT PARTS ARE?
- Not made in accordance with GM standards, which can lead to premature part failure, system breakdowns or even vehicle safety events.
- Packaged and designed to intentionally mislead you, often duplicating known trademarks exactly or ever so slightly, in hopes that you, the consumer, won’t notice the slight differences.
WHY SHOULD I CARE?
- Counterfeit parts cast a shadow on GM Genuine Parts and ACDelco’s reputation of providing high-quality replacement parts. Counterfeit parts may not meet the same standards as the genuine parts, which can lead to mechanical problems and systems breakdowns or even cause safety concerns.
- Imitation parts typically don’t last as long as legitimate GM Genuine Parts and ACDelco parts, making it necessary to replace them more frequently.
HOW TO SPOT
Here are tips to help identify a counterfeit part:
- INSPECT THE PACKAGING – Always ask an installer if you can view the part packaging prior to installation. If it appears flimsy, lacks the name brand or logo, or has a name that is similar to, but not the same as, those you’re used to seeing (such as AZDelco instead of ACDelco), it could be counterfeit. Counterfeiters often use colors, artwork and fonts on their packaging that are similar to that of the genuine product.
- COMPARE PRICES – Extremely large differences in price should make you suspicious. Keep in mind that you get what you pay for; materials that lead to long product life may not be included in counterfeit parts (such as no iridium on iridium spark plugs).
- INSIST ON GENUINE PARTS – A visual inspection of the product may not be enough to distinguish genuine parts from the fakes. Always insist on GM Genuine Parts or ACDelco from GM Dealers or ACDelco Authorized Resellers.
HOW TO AVOID?
Always buy products from a GM Dealer or an ACDelco Authorized Reseller. Look for the distinct mark on your GM Genuine Parts or ACDelco package as an indicator that you made a legitimate purchase from GM Genuine Parts or ACDelco.
INTUITIVE PACKAGING TO BETTER SERVE YOU
As a global enterprise, all of our GM Genuine Parts and ACDelco packaging represents up to eight different languages to provide inclusivity to our wide variety of international consumers. These languages include Arabic, English, French, Japanese, Korean, Portuguese, Russian and Spanish. Our packaging now includes easy-to-identify color coding and graphics, a proudly displayed OE flag on our Original Equipment parts, and a global security label that verifies that part as GM-authentic. We know that our wide portfolio of parts has a wider following, and when you need quality parts, you're speaking our language.
GM ORIGINAL EQUIPMENT
GM Genuine Parts and ACDelco Original Equipment are the true OE parts installed during production and validated by General Motors for GM vehicles. These maintenance, repair, powertrain and collision components are designed, engineered, tested to rigorous standards and backed by General Motors.
ACDELCO GOLD
Formerly referred to as our “Professional” line, ACDelco Gold parts are the high-quality alternative to OE parts. These parts are manufactured to meet expectations for fit, form and function, making them a smart choice for GM vehicles, as well as most other makes and models, including special applications. These high-quality parts are backed by General Motors.
ACDELCO SILVER
Formerly referred to as our “Advantage” line, ACDelco Silver parts are a quality, high-value option for GM vehicles, as well as most other makes and models, and are backed by General Motors.
HAVE A COUNTERFEIT PART?
If you suspect a part you have purchased is fake, or if you have information regarding counterfeit activities, please contact the GM Global Brand Protection Team by clicking the email us button. Be sure to include as much information as possible, as well as detailed pictures of the part, packaging (including return address), invoice and receipt. Please do not dispose of the part and other materials, as they may be requested for authentication purposes. All personal information will be treated in accordance with the GM Privacy Statement. You should receive a response within five business days.
HOW TO REPORT COUNTERFEIT PARTS
Unlicensed making, using and/or selling a protected part could constitute an infringement of a GM design patent. To report violations of intellectual property rights, including counterfeiting, IP Theft and piracy, to the National IPR Coordination Center, please click the button below:
GLOBAL SECURITY LABELS
Our packaging was designed to align us as a global brand. We increased our internal security features in an attempt to deter infringing by making it more difficult to replicate. In this new packaging, we embedded overt technology features in the packaging and labels to assist in the detection and prevention of the misuse of our assets.
It's important to us that you feel safe behind the wheel and behind the counter when you purchase and use GM Genuine Parts and ACDelco parts.
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Find the right GM Genuine Parts or ACDelco parts for your vehicle from our extensive product offerings.
